At Altamonte Springs Movers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, visit our website, or contact us. By accessing or using our services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information that is collected automatically when you use our website or interact with our services. This includes:

• Personal Information: When you contact us, request a quote, book a moving service, or inquire about our services, we may collect your name, email address, phone number, physical address, payment details, and other contact information.
• Usage Data: We automatically collect certain information about your use of our website, such as your IP address, browser type, operating system, pages visited, and the time spent on our site. This information helps us improve our website and user experience.
• Payment Information: When you make a payment, we may collect payment details such as credit card information, billing address, and other related data. Payment processing is handled by third-party services that follow industry-standard encryption practices to safeguard your data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: We use your information to schedule and perform moving services, process payments, and communicate with you about your move.
• Customer Support: We use your contact information to respond to inquiries, resolve issues, and offer customer service.
• To Improve Our Services: We analyze usage data to improve our website, services, and customer experience.
• Marketing and Communications: With your consent, we may use your information to send you promotional offers, updates, and newsletters. You can opt-out of marketing communications at any time by following the instructions in the communication or contacting us directly.
• Compliance and Legal Purposes: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in performing our services (such as payment processors, storage companies, or marketing agencies). These service providers are required to maintain the confidentiality of your data.
• Legal Requirements: We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a notice on our website of any change in ownership or use of your personal information.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons) to collect data on your browsing activities. These technologies help us analyze trends, administer our website, track users’ movements around the site, and gather demographic information. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using industry-standard encryption for payment transactions and securing physical access to our facilities. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have the right to access, update, or delete your personal information. If you would like to exercise these rights or have any concerns about the way we handle your data, please contact us at the details provided below.

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any information we have about you is incorrect, you can request that we correct it.
• Deletion: You may request that we delete your personal information, subject to any legal obligations to retain it.
• Opt-Out: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in any marketing email we send or by contacting us directly.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

8. International Data Transfers

If you are accessing our services from outside the United States, please note that your personal information may be transferred to and stored in the United States. By using our services, you consent to the transfer and processing of your information in the United States, where data protection laws may differ from those in your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.